Rumford Hospital’s Patient Rights and Responsibilities
We consider you a partner in your hospital care. When you are well-informed, participate in your treatment decisions, and communicate openly with your doctor and other health professionals, you help make your care as effective as possible.
As a patient of Rumford Hospital, you have the following rights:
- You have the right to reasonable access to care, regardless of sex, race, religion, national origin, financial status, diagnosis/condition.
- You have the right to care that is considerate and respectful of your values and beliefs.
- You have the right to be well-informed about your illness, including treatment options and their possible outcomes, and the right to discuss this information with your doctor. This includes the right to interpreter services.
- You have the right to be informed about all outcome possibilities, including unanticipated outcomes.
- You have the right to have your pain respectfully managed and supported.
- You have the right to consent to or refuse a treatment, as permitted by law, throughout your hospital stay.
- You have the right to participate in ethical questions that may arise in the course of your care.
- You have the right to ask for a second opinion.
- You have the right to have an Advance Directive, such as a Living Will or Health Care Power of Attorney. Living Wills let us know how to care for you if you are unable to speak for yourself. A Health Care Power of Attorney allows you to name someone to make decisions for you.
- You have the right to security and personal privacy. The hospital, your doctor, and others caring for you will protect your privacy as much as possible.
- You have the right to expect that your medical records will be kept confidential unless you have given permission to release information or reporting is required/permitted by law.
- You have the right to review your medical records, to have them explained to you, and to ask questions.
- You have the right to ask about hospital charges, billing practices and payment plans.
- You have the right to be told about relationships between Rumford Hospital and other organizations.
- You have the right to consent or decline to take part in research affecting your care.
- You have the right to have help in planning your post-hospital care and to be told about available options.
- You have the right to receive instructions and education from caregivers and to have the instructions explained to you.
- You have the right to be told about hospital policies and practices regarding patient care and treatment.
- You have the right to access protective services when there is evidence or suspicion of abuse, neglect, or exploitation.
- You have the right to air grievances, conflicts, or complaints to an appropriate manager and/or President/Chief Executive and to expect a response to that complaint, in a timely manner.
As a patient of Rumford Hospital you have the following responsibilities:
- To provide accurate and complete information concerning your present conditions, past illnesses, hospitalizations, medications and other matters relating to your health.
- To report perceived risks in your care and unexpected changes in your condition to your physician(s) and other healthcare providers.
- To report any perceived or identified safety issues related to your care or the physical environment to your physician(s) or other health providers.
- To ask questions when you do not understand what you have been told about your care, or what you are expected to do regarding your care.
- To follow your treatment plan established by your physician, including the instructions of nurses and other health professionals as they carry out your physician’s orders.
- To participate in decisions regarding your medical care, including the planning and implementation of your plan of care.
- To accept responsibility for your actions should you refuse treatment or not follow your physician’s orders.
- To ensure that the financial obligations of your hospital care are fulfilled as promptly as possible.
- To follow hospital policies and procedures.
- To be considerate of the rights of other patients and hospital personnel.
- To be respectful of your personal property and that of other people in the hospital.
Your rights are important to us at Rumford Hospital.